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Accidentally Archived Gateway

Do not be concerned if your Gateway is accidentally archived; once it reconnects to IntempConnect, it will automatically come out of archived status. This process usually take up to ten minutes.

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Pausing, Stopping, and Resetting a Gateway

Follow these instructions if you need to briefly pause a running Gateway, stop a Gateway completely, or reset a Gateway.

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How do I know if my iOS device is compatible with Onset's HOBOmobile or InTemp app?

On your Apple device, go to Settings, General, About and take note of the model identifier (example: MNR12LL/A).

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Troubleshooting Bluetooth Low Energy (BLE) Communications Problems on Android Devices

Manufacturer variations in implementation of the Bluetooth Low Energy Technology among phone and tablet manufacturers on the Android platform can sometimes cause discovery/connection issues with On

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