• Step 1
    Current
    Location/Logger type
  • Step 2
    Enter Serial Numbers
  • Step 3
    Finalize
  • Step 4
    Complete

Where are you located?

Please select which loggers you would like to recalibrate

How the program works

  • In the next step enter the serial numbers of the InTemp CX402-VFC loggers that require recalibration
  • The Onset system will confirm if the loggers are eligible for recalibration

    Note: InTemp CX402-VFC loggers are eligible for recalibration up to four years from the original purchase date. To continue logging, a new logger must be purchased once the recalibration time limit has expired.
     
  • Proceed to checkout and purchase the recalibration service
  • Onset will ship recalibrated loggers to your location within one week
  • Install the newly recalibrated loggers in your refrigerators or freezers
  • Use the provided pre-addressed, prepaid return label to ship your old loggers back to Onset
  • Once received by Onset, the returned loggers will enter a factory refurbishment process and be placed into the recalibration program stock
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VFC logger recalibration process diagram

Terms and Conditions

  • The InTemp CX402-VFC Data Logger Recalibration Program is only available to customers within the United States
  • Shipping charges apply for recalibrated loggers sent to the customer location
  • InTemp CX402-VFC units with recalibration valid for three years can be returned for recalibration once 
  • Returned loggers are required to be in good condition, including:
    • Units must be fully operational
    • Probes with matching serial numbers must be included and attached to the original data loggers they came with; probes must be in good working order, with no cuts or permanent bends
    • The logger body must be free from cracks, major scuffs, and stickers
    • Loggers and probes must be clean
    • Glycol bottles must NOT be returned with the loggers; instead, please dispose of glycol bottles locally
    • Customers must return loggers within 30 days of receiving the replacement loggers
    • Customers who do not return loggers, return damaged loggers, or return loggers without probes will be charged an additional fee to equal the total cost of a new unit. This fee offsets the cost of the recalibrated unit that Onset has already shipped to the customer

 

Onset is an ANAB Accredited Calibration Laboratory

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ANAB 17025

How the program works

  • In the next step enter the serial numbers of the InTemp loggers that require recalibration
  • The Onset system will confirm if the loggers are eligible for recalibration
  • Proceed to checkout and purchase the recalibration service
  • Ship the loggers back to Onset (customers are responsible for shipping charges)
  • Once received by Onset, the returned loggers will be recalibrated
  • The loggers will be shipped back to the customer (shipping charges apply)
  • Replacement loggers are not provided for this program. If you require continuous monitoring while loggers are being recalibrated, please consider purchasing additional loggers
  • Onset customer service will reach out for payment and finalize your order for the recalibration service
Image
Non-VFC logger recalibration process diagram

Terms and Conditions

  • Shipping charges apply for recalibrated loggers sent to the customer location
  • InTemp CX402-Txx, CX402-Xxm, CX403, CX405, and CX450 units with recalibration valid for one year can be returned up to five times (up to six total years of use)
  • Returned loggers are required to be in good condition, including:
    • Units must be fully operational
    • Probes with matching serial numbers must be included and attached to the original data logger they came with; probes must be in good working order, with no cuts or permanent bends
    • The logger body must be free from cracks, major scuffs, and stickers
    • Loggers and probes must be clean
    • If the logger came with a glycol bottle (CX402-Txxx only), the glycol bottle must NOT be returned with the logger; instead, please dispose of it locally
    • Customers who return damaged loggers or loggers without probes will be charged an additional fee to equal the total cost of a new unit

 

Onset is an ANAB Accredited Calibration Laboratory

Image
ANAB 17025

 

Global InTemp Logger Recalibration Program

Onset is happy to partner with global calibration facilities to make the recalibration process easier and more affordable for our international customers. Terms and conditions are subject to the individual partner. Please visit their websites for additional details.

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CETM Logo

19 Kallang Avenue #02-159
Singapore 339410

Tel: +65 6 292 5161
Fax: +65 6 292 5162

Email: albert.chua@cetm.com.sg

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OneTemp Logo

OneTemp Pty. Ltd.
Australia

Tel: 1300 186 107

Email: sales@hobodataloggers.com.au

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Tempcon logo

Tempcon Insturmentation Ltd.
Unit 19 Ford Lane Business Park
Ford Lane, Ford Nr. Arundel
West Sussex BN18 OUZ

+44 (0) 1243 558288

Email: service@tempcon.co.uk