Manufacturer variations in implementation of the Bluetooth Low Energy Technology among phone and tablet manufacturers on the Android platform can sometimes cause discovery/connection issues with Onset BLE loggers.
Here are some steps to follow if you run into difficulties.
Error messages when attempting to discover a BLE data logger
- Error text: “It appears you're having trouble discovering nearby devices. One common solution is to restart the application. If the problem persists, please contact Technical Support.”
- Troubleshooting actions:
- Toggle Bluetooth (turn on and off) on the mobile device
- Exit the app and then start it again
- Ensure that you are using the latest version of the app. Navigate to Settings -> About.
- Ensure that the Android version on the mobile device is 4.4.4 or above
- Ensure your device is using Bluetooth 4.0 or greater
- Additional troubleshooting actions:
- Using the Android multitasking button, close the app. Start the app again and see if the scan error persists.
- Force stop the app, as follows: Navigate to Android settings -> Applications -> Application Manager ( for Samsung devices) -> tap on the InTemp App. Tap on “Force Stop.”
- If error still persists, restart the mobile device.
Error messages when trying to connect to a BLE Logger
- Error text (there are two error messages):
- “It seems you're having trouble connecting to a device. We can toggle your Bluetooth radio to try and resolve this issue. Toggle Bluetooth?”
- “We're still having trouble connecting to a device. We can toggle your Bluetooth radio again to try to resolve this issue. After toggling Bluetooth, power cycle your device. If the problem persists, please contact Technical Support. Toggle Bluetooth?”
- This error happens when:
- Connection to a logger fails due to a Bluetooth error
- Trying to connect to a logger that has an active connection (this is usually specific to Samsung phone/tablet)
- Troubleshooting actions:
- Toggle Bluetooth (turn on and off) on the mobile device
- Exit the app and then start it again
- Ensure that you are using the latest version of the app. Navigate to Settings -> About.
- Ensure that the Android version on the mobile device is 4.4.4 or above
- Ensure your device is using Bluetooth 4.0 or greater
- Additional Troubleshooting Actions:
- Wifi:
- Turn off/on Wifi
- Unpair Bluetooth devices:
- Go to settings/Bluetooth and scan for devices to unpair; select a device to unpair
- Unpair existing paired Bluetooth devices
- Tap on the settings for the devices under “Paired Devices” and tap on Forget or Unpair
- Repeat these steps for all paired devices
- Try to connect to a logger again
- WARNING After troubleshooting, you will have to pair your Bluetooth devices again for them to work with this phone/tablet
- Pair to only one Mac address:
- Navigate to Android Settings -> Bluetooth
- Pair with only one of the Mac addresses available
- Tap on the settings for the devices under “Paired Devices” and tap on Forget or Unpair
- Repeat these steps for all paired devices except one
- Try to connect to a logger again
- WARNING After troubleshooting, you will have to pair your Bluetooth devices again for them to work with this phone/tablet
- Force stop the app & restart mobile device:
- Navigate to Android settings -> Applications -> Application Manager -> InTemp or HOBOmobile (for Samsung devices)
- Tap on the InTemp or HOBOmobile app
- Tap on “Force Stop”
- Restart the mobile device
- Try to connect to a logger again
- Wifi: