Online ordering is available! It's quick and easy — Try it!
Simply go to the product page of interest, enter the quantity of the item(s) desired and submit your order.
Orders may also be submitted as follows:
| By E-mail: Contact Customer Service |
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|---|---|
| By Fax: (508) 759-9100 |
By Phone: (508) 759-9500 |
| By Mail: Onset Computer Corporation PO Box 3450 Pocasset, MA 02559-3450 |
By UPS / FedEx: 470 MacArthur Blvd Bourne, MA 02532 |
Lead Times
Lead times may vary based on inventory levels at the time your order is placed.
Hours of Operation
Our physical offices are open between the hours of 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, with the exception of recognized US holidays. With the advent of the internet and online ordering, we can receive orders and post information for view on a 24-hour basis. Shipping of orders can only take place on a business day.
Required Information
All orders must specify the following information:
Billing address, shipping address (no PO boxes, please), purchase order number (required for Net 30), item number(s), item description(s), quantity, prices, and end-user's name, mailing address, telephone number, fax number (if available) and e-mail address (required).
Order Changes/Cancellations
Any order can be changed or canceled up until the time of shipment. If you wish to alter or cancel an order, please contact us by telephone, e-mail or fax as soon as possible, and we will do our best to accommodate your request. Purchaser shall pay for any and all unrecoverable costs resulting from the cancellation of any order. If the Purchaser cancels a portion of an order, Onset reserves the right to back bill the Purchaser to account for any differences in quantity discounts. Orders for custom products are non-cancellable and non-returnable.
Payment Terms
We accept VISA, MasterCard, American Express, and prepaid orders.
Net 30 days terms are only available following credit review which could delay order shipment. Please complete our credit application form if terms have not yet been established for your company. Shipments and deliveries shall be subject to the approval of Onset Credit Department. Onset reserves the right, previous to making any shipment, to require from the Purchaser satisfactory security for the performance of the Purchaser’s obligations. If the Purchaser fails to furnish satisfactory security or information on which to base credit, and/or his account is in arrears, Onset may defer shipment, or may, at its option cancel the shipment of products. Terms of payment, if any, are effective from the date of invoice.
Prepaid orders must include shipping costs. Please prepare a shopping cart and proceed far enough through checkout to calculate exact shipping costs and any applicable sales tax before sending payment.
| NOTE: Freight charges do NOT include applicable duties, taxes, and import fees. Any such fees are the responsibility of the recipient. |
Sales Tax
Onset collects sales tax from most states. Should you be affiliated with a Tax-Exempt organization, a copy of your organization's Tax-Exempt Certificate must be on file at our offices in order to avoid sales tax.
Excise Tax
All orders shipped to the state of Hawaii are subject to a 4% Excise Tax.
CX402-VFC Recalibration Limited Warranty
Onset Computer Corporation (Onset) warrants that recalibrated InTemp® CX402-VFC products include a limited three-month warranty from the date the recalibrated unit ships from Onset. Onset warrants that the InTemp® CX402-VFC product purchased will be free from defects in material and workmanship for the three-month period from shipment. During the limited warranty period Onset will, at its option, either repair or replace products that prove to be defective in material or workmanship. This warranty shall terminate and be of no further effect at the time the product is (1) damaged by extraneous cause such as fire, water, lightning, etc. or not maintained in accordance with the accompanying documentation; (2) modified; (3) improperly installed; (4) repaired by someone other than Onset; or (5) used in a manner or purpose for which the product was not intended. For more information see our Warranty page.
Warranty
Onset Computer Corporation (Onset) warrants to the original end-user purchaser for a period of one year from the date of original purchase that the HOBO® or InTemp® product(s) purchased will be free from defect in material and workmanship. During the warranty period, Onset will, at its option, either repair or replace products that prove to be defective in material or workmanship. This warranty shall terminate and be of no further effect at the time the product is (1) damaged by extraneous cause such as fire, water, lightning, etc. or not maintained in accordance with the accompanying documentation; (2) modified; (3) improperly installed; (4) repaired by someone other than Onset; or (5) used in a manner or purpose for which the product was not intended. For more information see our Warranty page.
NIST Disclaimer
Per ISO 17025 Standards, the decision rule regarding measurement uncertainties is that they are taken into consideration when determining pass/fail criteria.