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Visual alarms are cleared based on the settings selected under “Maintain Visual Alarms Until” when configuring the logger.
A logger with a full memory should take a minute or less to read out. If the readout is taking longer than a minute, move the mobile device closer to the logger, within a few feet if possible.
If your device is within range of the logger, you can view the logging status in the Recently Seen/In Range List on the HOBOs screen.