Our physical offices are open between the hours of 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, with the exception of recognized US holidays. While orders can be received 24 hours/day, shipping can only take place on a business day.
Onset Computer has a simple flat rate shipping policy based on the total dollar amount of the order. UPS is our preferred carrier, and UPS expedited and express shipments are available. UPS delivery times vary upon destination and availability of in-stock items. Please note that UPS ground shipping can take up to 7 business days, and it is not available to Alaska and Hawaii. International delivery varies upon destination and customs clearance, from up to 14 business days for UPS Blue and up to 7 business days for UPS Red delivery. For International eCommerce orders outside the United States, Onset has partnered with Zonos to provide countries in most countries with a complete landed cost purchase to include shipping, duties, and taxes.
Product Availability
Generally, Onset products are in-stock, and orders of in-stock items are shipped within 1 business day of receipt. If the order is received prior to 2 pm ET on a business day, the order will ship the same day, given the items are in stock. Should a product not be available, you will be advised within one business day via e-mail of any delay with expected availability and ship date. If there is a question regarding product availability, please contact our Customer Service department at sales or call 1-508-759-9500.
Partial shipments
Occasionally, some items are not available for immediate shipment, while others are in stock, creating the potential for a partial shipment. Onset will contact you within one business day should items not be available for immediate shipment, and inquire as to whether you would like the available items to be shipped immediately or to be held and shipped as one complete order. In the event you select a partial shipment, shipping charges will apply to each shipment of the order based on the dollar amount of each shipment. Please refer to the shipping chart for rates.
Warranty
Onset Computer Corporation (Onset) warrants to the original end-user purchaser for a period of one year from the date of original purchase that the HOBO® product(s) purchased will be free from defects in material and workmanship. During the warranty period, Onset will, at its option, either repair or replace products that prove to be defective in material or workmanship. This warranty shall terminate and be of no further effect at the time the product is (1) damaged by extraneous cause such as fire, water, lightning, etc. or not maintained in accordance with the accompanying documentation; (2) modified; (3) improperly installed; (4) repaired by someone other than Onset; or (5) used in a manner or purpose for which the product was not intended. For more information see our Warranty page.
CX402-VFC Recalibration Limited Warranty
Onset Computer Corporation (Onset) warrants that recalibrated InTemp® CX402-VFC products include a limited three-month warranty from the date the recalibrated unit ships from Onset. Onset warrants that the InTemp® CX402-VFC product purchased will be free from defects in material and workmanship for the three-month period from shipment. During the limited warranty period Onset will, at its option, either repair or replace products that prove to be defective in material or workmanship. This warranty shall terminate and be of no further effect at the time the product is (1) damaged by extraneous cause such as fire, water, lightning, etc. or not maintained in accordance with the accompanying documentation; (2) modified; (3) improperly installed; (4) repaired by someone other than Onset; or (5) used in a manner or purpose for which the product was not intended. For more information see our Warranty page.
Software Warranty
The sole warranty regarding the Software and related materials is that the original medium on which the Software is provided, whether optical disk or another form of storage medium, is free from physical defects in material and workmanship assuming proper use, for a period of ninety (90) days from date of purchase. If such defect occurs during this period, you may return your faulty disk to Licensor, along with a dated proof of purchase; Licensor will replace it free of charge. If the Software was downloaded from Licensor's Web site and you believe that the image file is defective, please contact Licensor for a replacement copy, within ninety (90) days of purchase.
Conditions of Sale
Prices and specifications to change without notice. While Onset makes every effort to ensure the accuracy of the information on this website, we are not liable for errors or omissions. Please consult Onset's Terms & Conditions