Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 1 Comment
    aa_buyer
    1 week 6 days ago
    Hi I have a recurring issue with Microstation battery drain. We deploy many H21-002 and H21-USB Micro Station data loggers. Each one has 3 S-SMD-M005 soil moisture sensors attached, buried at 15,...
  • 0 Comments
    arfy
    2 weeks 6 days ago
    Good morning to all. I recently failed to connect the U12-012 Temp/RH/Light/External Data Logger to my PC, whereas Hobo ProV2 perfectly connected. Messages like 'No device selected/No device...
  • 0 Comments
    daniel
    1 month 2 days ago
    After upgrade 1.39 firmware, S-FS-TRMSA-D give me fault code 004. S-FS-TRMSA-D is conected alone without cable extension and sensors. Can I downgrade firmware to recover S-FS-TRMSA-D? Or is a...
  • 0 Comments
    lram
    1 month 3 weeks ago
    Hi, I have some Hobo H08-004 and I'm having some problems with them. I'm concerned that they are old, but one of them got broken in the cable having this cable in two pieces and the other one missed...