Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 0 Comments
    caitlinl
    1 day 28 sec ago
    Good morning, We have been installing a RX3000 monitoring station (cellular network) and have 10 sensors plugged in, however, when I get to the "search" step where a magnifying glass is meant to...
  • 4 Comments
    nicov
    1 day 21 hours ago
    I'm using UX100 with iPhone app HOBOmobile. It was running fine since more than 1 year, I stored several data files locally on HOBOmobile app. Yesterday, HOBOmobile got updated to v2.0, and all...
  • 0 Comments
    guillermo colotta
    4 days 23 hours ago
    hobolink data export fails for no apparent reason, and without having any connection issue from from the station. the error message that arrive at email: A HOBOlink error occurred when trying to...
  • 0 Comments
    wvdirtboy
    1 week 23 hours ago
    I am trying to export a CSV, but also need to import the CSV after modifications. An exported CSV will not reopen in HOBOware due to "header" errors and a forum post said you need to export as a...