Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 0 Comments
    elijahp.
    4 days 22 hours ago
    I’ve purchased six of the pressure data loggers for monitoring wells to study seasonal high-water table. Each of the wells appeared to be functioning properly for about a mouth in. I received an...
  • 0 Comments
    joey
    3 weeks 3 days ago
    When I plot the data from a HOBO Pendant Event Data Logger, an event type: bad battery shows up with a red point on the graph. All the data is there and the shuttle downloaded the data fine....
  • 0 Comments
    adrien
    1 month 2 weeks ago
    once I export the data from my HOBO U20 water level logger to excel, the time stamp changes format every once a month. Any idea how to prevent that
  • 0 Comments
    melting_permafrost
    2 months 1 week ago
    I have my Optic USB base station connected to my Mac with a dongle, and the status light on the base station is on, but HOBOware is still telling me there are no devices found. Anyone have any issues...