UX100-011 is not within specifications

Our logger didn't pass accredited RH calibrations. Reference humidity was 11,25% and our UX100-011 showed 16,31%. So deviation is 5,06 but the manual says accuracy should be 2,5%.The logger has a brand new sensor HUM-RHPCB-3A. But still it fails in this calibration test. Is there anything we can do for this unit?

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