Unknown communication error, no specific error code reported

I got a HOBO U30 Station connected to a computer via USB, when I start the application I can see the Device at the bottom as Ready and recognized as "Dev: HOBO U30 Station, S/N: 10546062". But when I try to launch, readout, stop or get the device Status it shows the mentioned error: "Unknown communication error, no specific error code reported". I've tried in different computers, with different HOBOWARE versions, one of them the most recent release. Furthermore, I recently changed the battery. However the problem persist. Please give any help. Thanks.

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