Troubles with Waterproof Shuttle Corrupting Data. Need timely support

Hello. We have been having problems with our waterproof shuttles (U-DTW-1) corrupting data and we have not received timely guidance from Technical Support. Two of our shuttles within the past year have malfunctioned and corrupted field data. We have over 28 Temperature and Conductivity loggers deployed and are still having issues with our remaining shuttle. We have a sizable investment in the technology that we do not wish to abandon. Do you have a representative in NJ that could come out for a consult on how to fix our ongoing problems? Thanks, Alex D

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We strive to provide timely and accurate responses to every tech support case. I understand our Tech Support Manager has been in touch with you today in order to help you with this issue.
Sincerely,
Gregg

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