RX3000 sensor connection issues

Good morning, We have been installing a RX3000 monitoring station (cellular network) and have 10 sensors plugged in, however, when I get to the "search" step where a magnifying glass is meant to show up in the corner, it will not detect any of the sensors and still reads as 0 connections. I was hoping you might be able to provide some troubleshooting as to why this is happening. Thanks in advance for your help with this. All the best, Caitlin
Associated Product 

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