I have been trying to upload the data from my Hobo Pro U23 datalogger to my computer using an Optic USB Base Station but keep getting error messages. As soon as I plug the shuttle in it is clearly recognized as the information for the logger is displayed in the lower left corner of the window. However as soon as I go to 'Manage Shuttle' I get an error that says "No Hobo-ware onset shuttled attached", and the info about the logger being attached disappears. I have gone through the forum here and tried suggestions that were suggested to others, but it still isn't working. This includes: disconnecting and plugging it back in (at every connection point at least a dozen times for the past 30 minutes), checked the cleanliness of the unit, but there is no dirt or accretions near the sensors, I just updated my Hoboware to the most recent version (3.7.11), and I double checked that I'm still running Hoboware Pro and that my license key has been entered and is valid. What else can I try to get this to work? Thanks in advance!