MX1101 Firmware upgrade fail

Using Android phone, "Error updating firmware for SN XXXXXXXX. Lost connection to device." Usually happens at 14% of "Writing the radio firmware file."
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Sorry you are having difficulty with the firmware update. Please contact Tech Support via the link below for help. They will be better able to help troubleshoot this issue and get you up and running quickly.

Please submit a support case by clicking here.

Same issue. Tech Support called. Case 50709 started.

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