HOBO pendant Temp - data download issue

I am having trouble with one of my loggers that was deployed in the field for 12 months. All others deployed at the same time were fine and contained data, however this one doesn't have any data to plot when I 'readout' even though it says the logger is full and it downloads a 64kb file. Has anyone had any similar issues and know how to download the data?

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I have the same problem. This problem appear when the battery is too low and the datalogger stop the recording. I am interested to know if it is possible to read the data after the battery fail or if it is just an artefact.

There are a couple of things to try before contacting tech support via the link below. Make sure your coupler is fully seated...push it down all the way. Try a different coupler or base station if you have one. Try a different computer if you have one. Tech support will have a list of questions to help with troubleshooting..if any of the above does not work, please contact tech support via the link below.

Please submit a support case by clicking here.

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