"Error encountered in processing for linear scaling data"

I have an Pendant event logger. The status light on the logger is blinking, indicating it is logging data and fucntioning. When I attempt to check the status or read out the data using a waterproof shuttle and Hoboware 3.7.10, I get an communication error message stating "Error encountered in processing for linear scaling data". I can select the logger from the 'select a device' box, so I do know that it is at least recognizing the device. Has anyone ever seen this error, and what could be the cause?
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Thanks for the forum post and sorry for the issue.
This is caused by a corrupt file header. There is a video on our website that describes what this is and how to get your data off of your device.
www.onsetcomp.com/resources/what-file-header-an...

Once offloaded, please send the file to Onset and we will repair it for you.

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