can't install update HOBOwate

In order to download data from a hobo shuttle, i get an error that states i can't access the shuttle and should update my software. Then I try to update to HOBOware 3.7.20, i immediately get an error when try to install the download, (windows 10, 'this app can't run on your PC'). How can I possibly read out my shuttle (that worked fine in previous versions)?

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Thanks for the post. We don't see this kind of error very often. Make sure you OS is supported. Note the Windows enterprise versions are not and you may run into errors. Contact our support team for additional help.

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