Cannot open 'Preferences'

I cannot open 'Preferences', it keeps loading and the window never opens. I've tried re-opening the program, restarting the computer and re-installing the software, but I still cannot get into Preferences. It's been like this for a few days now.

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The user was able to resolve this. There were 2 machines paired by icloud. All was well at first but something changed. We are not certain of what the change was. Once the user stopped sharing via icloud, the preference menus were accessible once again.

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