Program Manager

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Program Manager


The Program Manager is responsible for managing, coordinating, and supporting Onset’s key customer projects in the pharmaceutical supply chain and hospital and laboratory monitoring space.  The successful individual for this role will be able to oversee a large range of activities, including customer training, technical documentation development, solution validation, technical sales support, and customer support. The program manager will work closely with the Market Segment Manager to prioritize and coordinate support for Onset’s key customer projects.

Essential Functions

  • Manages program for Onset's key strategic pharmaceutical and clinical diagnositic accounts
  • Develops technical and training support documentation
  • Leads support for customer validation testing of Onset's product solution
  • Provides customer training for Onset's product solution
  • Participates in internal coordination between Onset engineering and product marketing departments with key customers to successfully launch new customer programs
  • Provides customer support for Onset's key strategic accounts

Knowledge, Skills, and Abilities

  • Familiarity and experience with writing customer technical, operational, and training specifications
  • Strong interpersonal, communication, organizational, and analytical skills
  • Adept at maintaining strong and fruitful relationships both externally with customers and internally across the organization
  • Strong organizational skills with a focus on attention to detail
  • Ability to conduct professional training and educational presentations for external customers concerning Onset’s product solutions

Minimum Requirements:

  • 4-year degree in business, engineering CS, or related field
  • Strong self-starter with the ability to prioritize and execute without manager direction
  • 3+ years in project or program management position
  • Excellent communication skills (verbal and written)
  • Strong MS Office user (Excel, Word, PP, Project)
  • Ability to travel up to 35% of the time, locally and internationally

Additional Preferred Skills and Experience:

  • Experience working in a regulated space (FDA, HIPAA, Pharmaceuticals, Medical Devices)
  • Software validation experience (SAAS Model)
  • Product management / development activities
  • Experience with product development tools

EEO/AA  No calls please
No sponsorship