Summary

The IT Systems Administrator is responsible for performing the installation, configuration, administration and support of Onset’s computer systems and the support of our user community. This position, after the initial training period, is a hybrid position working three days per week in the office and two days from home.

Duties and Responsibilities

  • Install, configure, administer, and support of information technology including computer systems, network, Wi-Fi, desktops/laptops, and the software/operating systems they are running
  • Install, configure, administer, and support server and storage infrastructure, operating systems, physical hardware, and virtual hosting environment (VMware and Amazon Web Services)
  • Manage, configure, and administer network switches, wireless access points, firewalls, and VPN
  • Perform all duties ensuring security of data, network access, and systems backup  
  • Ensure monthly patch management compliance and resolve issues that prevent systems from being updated
  • ERP support (Cloud Suite Industrial/Syteline 10), systems and user administration, light customization, and support of integrations with other business systems
  • Salesforce.com administration, custom report creation, and data management
  • Act in alignment with business and user needs and contribute/support organizational policy
  • Perform helpdesk and end-user support to ensure internal customers are supported in a professional, courteous, and timely manner with good communication during the process.  Assist other system administrators with difficult issues
  • Preserve assets, information security, and control structures.
  • Perform ITOps support duties, including supporting our e-commerce website onsetcomp.com and external customer applications HOBOlink and InTempConnect.  Participate in the IT on-call rotation
  • Other duties as directed.

Qualifications   

  • Bachelor’s degree in computer science, MIS, or similar field, or equivalent work experience. 3 to 5 years of experience in a similar IT role
  • Competencies include attention to detail, effective and clear communication with people at all levels of the business, customer focus, decision-making, and demonstrated good judgement
  • Strong analytical and troubleshooting skills
  • Able to work independently as well as a part of a team

Required Computer Skills

  • Strong Windows 10/11, Windows Server 2016+ and Microsoft Office 365, network and firewall experience required.
  • VMware, Linux, and AWS experience.
  • Experience with Meraki layer 2 & 3 switches and Wi-Fi, Sonicwall Firewalls, and VPN
  • Syteline or other ERP, database / SQL Server a bonus. Salesforce.com administration, custom report generation, etc. a plus.

Workplace Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate
  • Office employees must frequently lift and/or move up to 10 pounds

About Onset

Onset is a global leader in data logger and monitoring solutions used to measure, record, and manage data for improving the environment and preserving the quality of temperature-sensitive products. We are committed to a culture of continuous improvement, innovation, and world-class customer support. Based on Cape Cod, Massachusetts, Onset has been designing and manufacturing its products on site since the company's founding in 1981.

Benefits include Medical, Dental, Vision, Life, LTD, STD, HSA, FSA, and 401K with company match.

No calls please. EEO/AA.

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