Open HOBOWare, plug the logger back in, then click on Start->Settings->Control Panel->System. Click on Hardware->Device Manager and look for the logger listed under: Other Devices or Human Interface Devices — there could be a minus sign beside one of the categories or a yellow exclamation point through the device. The description listed should indicate if it is a HOBO or not. If it is not a HOBO, do not uninstall it, as it may be another USB device. Delete the "other device," then unplug the logger, wait 15 seconds, and plug it back in. Follow the onscreen instructions from there.