Hobo Waterproof shuttle

I have 2 Hobo Waterproof shuttles. Both of them have the same issue. I plug them in to computer. At the bottomof the Hoboware screen it says device detected - Hoboware waterproof shuttle. When I go to manage shuttle, it says could not download data. Device is not a shuttle. Anyone know what the problem is?

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This is best handled by opening a case with Tech Support, if you have not done this already. They can walk you through some troubleshooting steps and possibly help with a force offload. This is not a common error. Please click the link below to open a case.
Good luck!
-Gregg
Please submit a support case by clicking here.

Thanks. Tech support has been helping me. Might be the cable? They are sending a new one. Linda

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