HOBO Pendant® Event Data Logger - UA-003-64

Hi- I can connect to my "TidbiT v2 Water Temperature Data Logger - UTBI-001" but not to my "HOBO Pendant® Event Data Logger - UA-003-64". I've tried with alternative base stations, laptop, software version, and java versions (and tried to replace battery). Any ideas for my next step

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Sounds like you have done all the basic troubleshooting steps. When using the coupler, make sure it is fully seated...sometimes with pendants you need to push to get them seated properly. (I assume you have already done this but worth mentioning) At this point I would contact our Tech Support department via the link below to open a case and get more advanced help. We can typically get the data from a non-communicative device, but it may need to be sent here. Good luck!
Sincerely,
Gregg

Please submit a support case by clicking here.

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