Firmware Update killed my UX100-011 Data Logger

After HOBOware Pro 3.7.13 informed me about the availibility of a firmware update for my UX100-011 data logger I started the update process. Few minutes later HOBOware showed me a message that the update could not be performed. The result is that the device is now not longer visible for HOBOware although it is still connected to my PC. The display only shows the battery indicator that went from battery full to low within minutes. A battery replacement did not succeed. What else can I do to bring my logger back to live? Best regards, Jörg
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Try waiting a minute or two after removing the batteries then reinstall the batteries and see if this correctly resets the logger. If not, please contact the Tech Support team via the link below for other potential solutions.

Please submit a support case by clicking here.

Sincerely,
Gregg

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