Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 1 Comment
    cweldon
    12 hours 52 min ago
    I just updated HOBOware Pro (to version 3.7.9) and now it won't open on my computer. When I try to launch it it pops up a flickering box like it is trying to open and then disappears. My Java is...
  • 1 Comment
    mel
    2 days 15 hours ago
    Hi, I'm using the HOBO® Pendant® Temperature Data Logger (UA-001-64) and noticed that on some loggers the blue light for the Low Alarm is glowing. It's not blinking as I didn't set an alarm. Is...
  • 1 Comment
    andreateran
    6 days 11 hours ago
    I try to download data from the wireless shuttle to the computer and I get this error message: "La versión de HOBOware no admite este tipo de registrador. Compruebe si hay actualizaciones para...
  • 3 Comments
    loggerguy
    1 week 2 days ago
    I have been having some intermittent communications issues with my Pendant loggers. Do you have any tips you can share to help? (The batteries are new) Thanks