Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

Advanced Search
User Forum
  • 1 Comment
    daniel
    1 week 1 day ago
    I get "Invalid data read from device" and "currently selected device is not a shuttle" when attach U-DT-2 shuttle, I cannot upgrade firmware and read data build in. I seems dead, I can only conect to...
  • 1 Comment
    loggerguy
    1 week 3 days ago
    I see that your MX products use something called BLE or Bluetooth Smart to communicate. Is this different than just Bluetooth? Can I use my laptop to communicate with MX loggers?
  • 3 Comments
    anne-marie public health
    1 week 5 days ago
    Hi, the HOBO U23-004 captures data of external and internal temperature "An internal temperature sensor is also included." There is a slight difference between both sets of data. Our aim si to...
  • 1 Comment
    jrcancel
    2 weeks 3 days ago
    Hi- I am reviewing data from data loggers with a t-type thermocouple. In the data, I have both a regular temperature readout, and one that says t-type temperature. The values are somewhat...