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Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 1 Comment
    hmcgilly
    1 day 14 hours ago
    Attempting to read out our U12-012 loggers in our galleries, but an error message "Error Communicating with Logger: Could Not Read Data from the Device" is coming up with each of our loggers. The...
  • 1 Comment
    clrcrkczo
    6 days 17 hours ago
    When offloading the water level logs about 5 of 16 wells logged come up with an invalid delay value. These are delay values are in the magnitude of 10,000,000. After relaunching the shuttle the same...
  • 2 Comments
    topcat0206
    2 weeks 4 days ago
    We have configured a U11 datalogger for a single port reading of a CT. The logger was erroneously configured for a 0-100 amp CT while on site the CT is actually rated at 50 amp. The site is a 6...
  • 1 Comment
    al werner
    3 weeks 2 days ago
    Thinking there must be a way to convert rainfall "event" data (from a tipping rainbucket) to a linear time series?! Any help appreciated!