Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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  • 1 Comment
    6 hours 31 min ago
    I have tried connecting to different loggers but I get, "No Device Found Search Again?" message. I hit Yes over and over and try unplugging and re-plugging, etc. Is the shuttle port damaged? Is it...
  • 1 Comment
    2 days 4 hours ago
    I am currently trying to install the HOBO RX3000 in a remote area in the wilderness. I georeferenced AT&T's coverage map in order to locate high points where we were likely to have signal. While we...
    6 days 7 hours ago
    I have 2 Hobo Waterproof shuttles. Both of them have the same issue. I plug them in to computer. At the bottomof the Hoboware screen it says device detected - Hoboware waterproof shuttle. When I...
  • 1 Comment
    2 weeks 3 days ago
    found a Water temp sensor on a Central Florida (Atlantic) beach November 2017. Probably has good data. Looking to get unit back to researcher so they can retrieve data. SN is 9827870 p/n is a...