Support - Knowledge Base

Helping customers help themselves with Onset's Knowledge Base—a self-service resource to improve your user experience. With a variety of white papers, application stories, technical notes, and Onset Forum postings, we have everything to help you with our products – both pre- and post-purchase.

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User Forum
    20 hours 36 min ago
    I tried to install Hoboware Free 3.7.12 on a Windows 10 machine with Java 8 r121 and it fails. During install it says there is no Java runtime installed and asks if I want to install Java 7....
  • 1 Comment
    6 days 21 hours ago
    Hi. I have firmware 3.0 on device. Is there any new firmware, and how to update firmware? Thanks.
  • 1 Comment
    1 week 5 days ago
    what does this sensor measures:global horizontal, diffuse horizontal or direct normal?
  • 1 Comment
    peter c.
    2 weeks 1 day ago
    A new U20L-02 logger put into a well, with ok setup to the logger . Take it out , cannot connect to optic USB BASE Station. How to communication again. Show "no devices connected". Help me ....