Software Support for Windows Vista

Windows Vista™ is a new operating system with significant changes in the way that it connects to and uses external devices, and the services that it provides to applications. Onset is working with Microsoft and serial adapter manufacturers such as Keyspan to update both HOBOware® Pro and HOBOware Lite for full Windows Vista support (both 32 and 64 bit editions, of all flavors), including appropriate support for the serial and USB devices Onset manufactures.

HOBOware Pro and Lite version 2.3.1 have been tested on Vista Business and Vista Home Premium. Support for the other Vista flavors and the 64-bit variants will follow. NOTE: You must be running JRE 1.5 update 11 - you can obtain this version from the following link: http://java.sun.com/javase/downloads/index_jdk5.jsp

While we do not plan on updating BoxCar or BoxCar Pro, both will operate on Vista with certain limitations.

Help in BoxCar Pro does not work with Windows Vista. Microsoft has intentionally removed the help engine from Vista that is required by BoxCar Pro and many other applications, as an encouragement for software vendors to migrate their application's Help to a new Microsoft Help facility. Microsoft has provided a workaround — please see http://go.microsoft.com/fwlink/?LinkID=82148. It is necessary for each BoxCar Pro user to download and install this workaround when available, as Microsoft is forbidding the redistribution of the solution with third-party applications. Help in BoxCar 3.7 is not affected.

Many PC's today do not have serial (RS232) ports, and instead rely on USB ports. To connect Onset's serial loggers to these systems requires the use of a USB-to-Serial adapter, such as our CABLE-USB232. The operating system driver code for this device is provided by Keyspan (www.keyspan.com). Keyspan has released a set of Vista-compatible drivers that are available at Keyspan - go to www.keyspan.com, click on Support, click on FAQs, enter "Vista" (without the quotes) in the Search Text field, click the Search button, click on the topic entitled "Windows Vista Compatibility (32bit and 64bit Info)". A page containing the links to download the drivers will be displayed.