IT Technician

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IT Technician

Duties and Responsibilities 
The general nature and level of work being performed by individuals assigned to this position

  • Responsible for repair, installation, and the user's computing environment, as well as user accounts, server-based storage, file security and email accounts
  • Provide LAN/WAN network support
  • Provide technical support for software applications including installation, testing, maintenance, and troubleshooting
  • Serve as a liaison between software vendors
  • Monitor and maintain network systems
  • Ensure data and network security
  • Analyze and evaluate the computer network needs of end-users
  • Install, test, and maintain network infrastructure equipment
  • Document network equipment and projects to enhance functionality and compliance
  • Maintain a small inventory of production-ready PCs to keep all production PCs up while addressing any issues
  • Diagnose, identify, and resolve problems
  • Implement corrective actions within established parameters, or refer more complex problems to higher-level technical staff personnel for resolution
  • Utilize diagnostic software and technical support personnel to diagnose and resolve problems
  • Ensure corrective actions are implemented and hardware and/or software are functioning properly
  • Generate appropriate documentation; maintain records of problems, equipment and installations, cabling diagrams, and work performed

The ideal candidate will possess some of the following qualifications

  • CompTIA A+ (required)
  • CompTIA Net+
  • CompTIA Security +
  • Strong troubleshooting skills
  • Ability to create/maintain/improve network support documentation
  • Ability to design local area networks
  • Network infrastructure troubleshooting
  • Corporate telephone system knowledge.
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • One to three years hands-on IT experience
  • CCENT Cisco routing and switching
  • Excellent customer service and communication skills
  • Team player


  • Attention to Detail
  • Communication
  • Customer Focus
  • Decision-Making and Judgement
  • Initiative and Change
  • Job Knowledge and Skills
  • Problem Solving
  • Productivity and Quality
  • Self-Development and Teamwork

Position Type/Expected Hours of Work

  • This position is full-time and non-exempt
  • Hours of work are Monday through Friday, 8am to 5pm
  • May also be required to be available for non-business hours
  • The position will operate in an office and manufacturing environment 


  • High school diploma and specialized training (required)
  • Associate's degree in IS (preferred)
  • One to three years of hands-on experience (preferred)
  • Length of hands-on experience considered in lieu of formal education

Workplace Environment

  • The IT Technician position may require standing and/or kneeling for extended periods of time. This position does require the candiate have the ability to lift 50 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Office employees must frequently lift and/or move up to 10 pounds.
  • Light assembly employees, engineers, and warehouse employees must frequently lift and/or move up to 50 lbs.  

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